Refund policy

Refund Policy

At Montifarm, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return eligible items within 14 days of receiving your order.

14-Day Return Policy

We offer a 14-day return period from the date your order is delivered.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or order confirmation must be provided.
The return request must be submitted within 14 days of delivery.

Free Returns

We provide free returns for eligible orders within the 14-day return period.

To initiate a return, please contact our customer support team using the contact information below. We will provide instructions for returning your item.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to the original payment method used for the purchase. Refunds may take several business days to appear, depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photographs of the item to assist with the resolution process.